1. Definitions
1.1. “Seller” means Dura Ltd, a company registered in England and Wales with company number 03401435 and whose registered office is at St James Road, Brackley Northants NN13 7XY.
1.2. “Buyer” means the individual, company, or organisation that purchases the Goods from the Seller.
1.3. “Goods” means the modular steel furniture products and project accessories sold by the Seller.
1.4. “Contract” means the legally binding agreement between the Seller and the Buyer for the sale and purchase of the Goods.
1.5. “Terms” means these terms and conditions of sale.
1.6. “Website” refers to the Seller’s online platform located at www.dura.com.
1.7. “Confidential Information” means any non-public information disclosed by one party to the other that is marked as confidential or that should reasonably be understood to be confidential.

2. Basis of Contract
2.1. These Terms apply to all sales of Goods by the Seller to the Buyer and form the entire agreement between the parties.
2.2. No variation of these Terms shall be binding unless agreed in writing by the Seller.
2.3. All quotes provided by the Seller are valid for 30 days from the date of issuance unless otherwise specified in writing.
2.4. The Seller may update these Terms from time to time to reflect changes in law or business practices. Any such changes will be communicated to the Buyer and will not affect orders already placed.

3. Orders and E-Commerce Compliance
3.1. By placing an order via the Website or any other method, the Buyer agrees to be bound by these Terms.
3.2. The Seller ensures all relevant information regarding the Goods, including specifications, pricing, and delivery charges, is clearly displayed on the Website.
3.3. The Contract shall be formed upon written acceptance by the Seller, including email confirmation.
3.4. The Buyer may cancel within 14 days of receiving the Goods, in accordance with the Consumer Contracts Regulations 2013.
3.5. The Seller will confirm the Contract and dispatch details within 48 hours of order acceptance.

4. Price and Payment
4.1. Prices are as quoted or listed in the Seller’s price list at order acceptance.
4.2. All prices exclude VAT and applicable taxes.
4.3. Payment terms are as specified in the invoice; late payments may incur 3% interest above National Westminster Bank plc base rate.
4.4. Full payment required before dispatch unless otherwise agreed.
4.5. Credit accounts must settle within 30 days of invoice date.
4.6. New accounts require trade references, bank reference, and possible credit check.
4.7. Export payments due at collection unless agreed in writing.

5. Delivery and Logistics
5.1. Delivery shall be made to the address specified by the Buyer.
5.2. Delivery dates are estimates only; the Seller is not liable for delay.
5.3. Buyer must report any damage within 24 hours.
5.4. Risk passes to Buyer upon delivery.
5.5. Delivery insurance available at additional cost.
5.6. Storage and handling fees may apply for failed delivery acceptance.

6. Returns, Cancellations, and Refunds
6.1. Buyer may cancel within 14 days of delivery under UK consumer law.
6.2. Notice of cancellation must be in writing.
6.3. Goods must be returned in original condition and packaging within 14 days.
6.4. Refunds processed within 30 days of receipt.
6.5. B2B returns require prior written consent and may incur 20% restocking fee.

7. Warranty and Liability
7.1. Goods shall comply with specification upon delivery.
7.2. Liability limited to repair, replacement, or refund.
7.3. No liability for damage due to negligence, misuse, or alteration.
7.4. Total liability limited to purchase price.
7.5. No liability for indirect or consequential loss.
7.6. Optional extended warranties available upon request.

8. Privacy, GDPR, Ethics, and AI
8.1. Seller complies with GDPR and data protection laws.
8.2. Personal data used solely for fulfilling orders and improving services.
8.3. Buyers may request access, correction, or deletion of their data.
8.4. Seller will notify breaches within 72 hours.
8.5. Seller ensures ethical use of AI and compliance with laws.

9. Intellectual Property and Confidentiality
9.1. All intellectual property rights belong to the Seller.
9.2. Buyer shall not reproduce or alter IP without consent.
9.3. All materials remain property of the Seller.
9.4. Both parties agree to protect Confidential Information.

10. Dispute Resolution
10.1. Disputes shall first be resolved through negotiation.
10.2. If unresolved, mediation under CEDR procedure applies.
10.3. Courts of England and Wales have exclusive jurisdiction.
10.4. B2B disputes may opt for LCIA arbitration.

11. Force Majeure and Business Continuity
11.1. Seller not liable for failure due to uncontrollable events (e.g., fire, war, strikes).
11.2. Seller will communicate continuity plans during prolonged events.

12. Retention of Title
12.1. Title passes upon full payment.
12.2. Until then, Buyer shall store Goods separately, maintain condition, and keep insured.
12.3. Seller may recover unpaid Goods if Buyer defaults or becomes insolvent.

13. Governing Law and Jurisdiction
13.1. Governed by laws of England and Wales.
13.2. Courts of England and Wales have exclusive jurisdiction.

14. Quotations and Installation
14.1. Quotations valid for 30 days.
14.2. Buyer responsible for required utilities and access conditions affecting installation cost.

15. Purchase Orders and Supplier Responsibilities
15.1. Seller may cancel orders if deadlines unmet.
15.2. Suppliers must notify Seller of any delivery delays.

16. Notices
16.1. Notices must be in writing and sent by hand, post, or email.
16.2. Delivery deemed at specified times per method.
16.3. Clause excludes service of legal proceedings.

17. Severability
17.1. Invalid provisions shall be modified or removed to remain enforceable.
17.2. Remaining terms continue in full effect.

18. Entire Agreement
18.1. These Terms constitute the entire agreement.
18.2. Buyer acknowledges no reliance on prior representations.
18.3. No claim may be made for innocent or negligent misstatement.